Personality & Tone
Your AI assistant can match your brand's voice. Configure how it communicates to create consistent, on-brand customer experiences.
Tone Presets
Choose a preset that matches your brand personality, or customize your own.
Professional
Formal, polished, and business-like
Friendly
Warm, approachable, and conversational
Casual
Relaxed, informal, and easygoing
Luxury
Elegant, refined, and exclusive
Custom Instructions
Add specific instructions to fine-tune how your AI communicates.
Greeting Style
How your AI greets new customers. Examples:
- • "Always greet with the customer's name if known"
- • "Use 'Hey' instead of 'Hello'"
- • "Include a friendly emoji in greetings"
Response Length
Control how verbose or concise responses are:
- • "Keep responses short and to the point"
- • "Provide detailed explanations when asked about services"
- • "Use bullet points for listing options"
Brand Voice
Specific phrases or terminology:
- • "Call appointments 'sessions' instead"
- • "Refer to customers as 'guests'"
- • "Never use the word 'cheap' - use 'affordable'"
Emoji Usage
None
No emojis in any messages. Professional and formal.
Moderate
Occasional emojis for warmth. 👋 ✨ Common in greetings.
Expressive
Frequent emojis throughout. 🎉 Great for youthful brands.
Language Settings
Primary language - Set your main business language
Auto-detect - Respond in the customer's language automatically
Multilingual - Support multiple languages for diverse customers
Best Practices
- • Match your AI's tone to your existing brand voice
- • Test with sample conversations before going live
- • Review AI conversations regularly and refine instructions
- • Consider your target audience when choosing formality level