Fill Cancellations Instantly
When someone cancels, your AI automatically finds the best-matched waitlist customer and offers them the slot. No manual calls, no lost revenue.
AI-Powered Matching
Unlike basic waitlists that just notify everyone, AI scores each candidate by service compatibility, time preferences, team member requests, and customer value—then notifies the best matches first.
How Smart Waitlist Works
Customer Joins Waitlist
When their preferred time isn't available, they can join the waitlist with their preferences (date, time range, provider).
Booking Gets Cancelled
Someone cancels or reschedules, opening a slot.
AI Finds Best Match
AI instantly scores all waitlist entries and identifies the best candidates based on compatibility.
Instant Notification
Top candidates get notified with a time-limited offer to claim the slot.
Slot Gets Filled
First to accept gets the booking. Others stay on the waitlist for future openings.
How AI Scores Matches
Service Match
40%Exact service match scores highest. Compatible services score well.
Time Preference
30%Exact time match, within 1 hour, or within 2 hours.
Provider Preference
15%Requested team member match boosts score.
Priority Score
15%Customer value, urgency signals, and wait duration factor in.
Key Features
Instant Auto-Match
Cancellation triggers automatic matching within seconds. No staff intervention needed.
Multi-Channel Notify
Customers are notified via their preferred channel—email, SMS, or both.
Time-Limited Offers
Offers expire (default: 30 min) so slots don't stay empty if someone doesn't respond.
Flexible Preferences
Customers can specify date ranges, time windows, and provider preferences.
Priority Modes
FIFO (First In, First Out)
- •Simple position-based ordering
- •First to join gets notified first
- •Best for fairness-focused businesses
AI-Scored Priority
- ✓Considers customer value and history
- ✓Detects urgency signals in notes
- ✓Best for maximizing revenue
Customer Experience
Configuration Options
Max Waitlist Size
Maximum entries per slot (default: 10)
Offer Timeout
How long customers have to claim (default: 30 min)
Auto-Expire Days
Remove stale entries after X days (default: 7)
Notification Channels
Email, SMS, or both for slot offers
Pro Tip
Enable AI-scored priority if you have high-value customers who tend to book premium services. The system will learn to prioritize customers more likely to convert and spend more, maximizing revenue from each opening.