Fees & Deposits
Configure automatic gratuity, deposit requirements, and overtime fees. These fees are calculated and displayed transparently at checkout.
Auto-Gratuity
Automatically add a gratuity percentage to bookings. Common for salons, spas, and service businesses where tipping is customary.
Percentage-Based
Add a percentage (typically 15-20%) to the service total.
Configurable
Set different rates for different service types or team members.
Setting Up Auto-Gratuity
Navigate to Settings
Go to Settings → Booking Settings → Gratuity.
Enable Auto-Gratuity
Toggle on “Include automatic gratuity” and set your default percentage.
Customize Policy Text
Write custom text explaining your gratuity policy (shown at checkout).
Deposit Requirements
Require customers to pay a deposit when booking. Deposits reduce no-shows and protect against last-minute cancellations.
| Deposit Type | Description | Best For |
|---|---|---|
| Fixed Amount | Flat dollar amount (e.g., $50) | Standard bookings |
| Percentage | % of total (e.g., 25%) | Variable-priced services |
| Full Payment | 100% upfront | High-value services |
| Card on File | Capture card, charge later | Recurring customers |
Deposit Scope Options
Business-Wide
Apply the same deposit rule to all services. Configure once in booking settings.
Per-Service
Different deposit requirements for different services. Higher deposits for premium services.
Overtime Fees
Automatically charge customers who exceed their booked time. Particularly useful for hourly services like spa rooms, rentals, or sessions.
Grace Period
Free buffer time before overtime kicks in (e.g., 5-10 minutes).
Rate
Per-minute, per-15-min, or per-hour overtime rate.
Maximum Cap
Optional cap to limit maximum overtime charge.
How Overtime Works
Session Ends
Staff marks the session as ended (or system auto-detects via check-out).
Calculate Overtime
System calculates time over booked duration minus grace period.
Add to Checkout
Overtime fee appears as a line item at checkout or on the next invoice.
How Fees Appear at Checkout
All fees are displayed transparently with clear line items:
Policy Text Customization
Customize the policy text customers see when fees apply:
“A 18% gratuity is automatically added to all services. This gratuity is distributed directly to your service provider. Deposits are non-refundable for cancellations within 24 hours of the appointment.”
Legal Compliance
Ensure your policy text complies with local regulations regarding gratuity disclosure and deposit handling. Consult with a legal professional if needed.
Best Practices
- Keep auto-gratuity between 15-20% for customer acceptance
- Require deposits for high-value or high-demand services
- Set a reasonable grace period (5-10 min) before overtime
- Clearly communicate all fees before booking confirmation
- Offer deposit refunds for cancellations with sufficient notice
- Train staff to explain fees if customers have questions