Access Credits
Credits are prepaid value that members receive from memberships or purchased access packs. Credits apply automatically at checkout based on location and day restrictions.
How Credits Work
Credits provide a flexible prepaid system that integrates with memberships and access packs:
Membership Credits
Monthly credit allocation included with membership plans.
Access Packs
Bulk credits purchased upfront at a discount.
Credit Sources
| Source | How Credits Are Added | Typical Expiration |
|---|---|---|
| Monthly Membership | Automatically added on billing date | End of billing cycle |
| Annual Membership | Full allocation at signup | End of membership year |
| Purchased Pack | All credits available at purchase | 6-12 months from purchase |
| Promotional Credit | Manually added by staff | As specified |
| Referral Bonus | Added when referral completes first visit | 3-6 months |
Credit Restrictions
Credits can have location and day-of-week restrictions:
Location Restrictions
- • All locations (no restriction)
- • Specific location only
- • Exclude certain locations
Day Restrictions
- • Any day (no restriction)
- • Weekdays only (Mon-Thu)
- • Specific days only
Example: A “Weekday Spa Access” pack might include 10 credits valid only Monday-Thursday at the downtown location. This allows you to offer lower prices for off-peak times.
Automatic Application at Checkout
When a customer with available credits checks out, the system:
Check Credit Eligibility
Verify credits are valid for this location, day, and service type.
Use Expiring Credits First
Credits expiring soonest are used first (FIFO).
Show Applied Credits
Display credit value applied and remaining balance.
Charge Balance
Customer pays any remaining balance after credits applied.
Balance Tracking
Customers can view their credit balance in their account:
Your Credits
Rollover Rules
Configure what happens to unused membership credits:
| Rollover Policy | Behavior | Best For |
|---|---|---|
| No Rollover | Unused credits expire at period end | Encouraging regular usage |
| Full Rollover | All unused credits carry forward | Flexible memberships |
| Limited Rollover | Roll over up to X credits | Balance flexibility + usage |
| 1-Month Rollover | Credits valid for 1 extra month only | Limited grace period |
Related Features
Best Practices
- Send balance reminders when credits are about to expire
- Offer weekday-only credits at a lower price point
- Allow limited rollover to reduce customer frustration
- Make credit balance visible in booking flow
- Train staff to explain credit restrictions clearly
- Consider promotional credits for referrals and reviews