Front Desk Board
A kanban-style board designed for front desk operations. Track client arrivals, manage wait times, and move appointments through their journey from check-in to checkout.
Board Columns
The board organizes today's appointments into four columns representing the client journey:
Not Checked In
Upcoming appointments awaiting client arrival
Waiting
Client has arrived and is waiting for service
In Progress
Service is currently being performed
Completed
Finished appointments ready for checkout
Keyboard Shortcuts
The Front Desk Board is keyboard-first. Navigate and perform actions without touching your mouse:
Smart Attention System
The board automatically detects situations that need your attention and displays them in a collapsible bar at the top:
Potential No-Shows
Appointments that are 15+ minutes past their start time with no check-in. Quick action buttons let you mark as no-show directly from the attention bar.
Long Wait Times
Clients waiting 15+ minutes after check-in. Wait times over 25 minutes are flagged as critical. Start service directly from the attention bar.
Wait Time Tracking
When a client checks in, the board tracks how long they've been waiting. Wait times are displayed on cards in the Waiting column:
- 0-14 minNormal - no indicator
- 15-24 minWarning - amber indicator
- 25+ minCritical - red indicator + attention alert
Quick Actions
Select a card to reveal quick action buttons. Each column has context-appropriate actions:
Classes Integration
If your business offers classes, they appear on the board alongside regular bookings. Class cards show:
- Class name and scheduled time
- Instructor name
- Enrollment count vs capacity
- Check-in progress for in-progress classes
Day Summary
The footer shows real-time stats for the current day:
- Total - all appointments today
- Completed - finished services
- No-shows - missed appointments
- Revenue - completed booking value
- Progress - % of day completed
Live Updates
The board updates automatically when appointments change. A green "Live" indicator in the header shows when you're connected to real-time updates.
Auto-refresh
New bookings, status changes, and cancellations appear instantly without refreshing.
Staff Notifications
When a client checks in, assigned team members receive a push notification so they can prepare for the appointment.
Reconnection
If connection is lost, the board will automatically reconnect and refresh to catch up on any missed updates.