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Customers

Bulk Actions

Tag, export, or manage multiple customers at once. Smart suppression preview shows consent status before you send messages.

Available Actions

Select multiple customers using checkboxes, then choose an action from the toolbar.

Add Tags

Apply one or more tags to all selected customers

Remove Tags

Remove specific tags from selected customers

Export

Download selected customers as CSV

Archive

Archive customers (can be restored later)

Suppression Preview

Before sending messages, Bizily shows how many customers will be suppressed based on their consent status and contact information.

Why Suppression Matters
Sending messages to customers who haven't consented or don't have valid contact information can harm your sender reputation and violate regulations. Bizily automatically filters these customers out.

SMS Suppression

Customers are suppressed from SMS if:

  • - No phone number on file
  • - SMS consent not granted
  • - On Do Not Contact list
  • - Previously unsubscribed

Email Suppression

Customers are suppressed from email if:

  • - No email address on file
  • - Marketing consent not granted
  • - On Do Not Contact list
  • - Previously unsubscribed
  • - Email bounced

High Suppression Warning

When more than 20% of your selection will be suppressed, Bizily shows a warning. This helps you refine your selection before proceeding.

When You See This Warning

A high suppression rate usually indicates one of these issues:

  • - Many customers were imported without consent tracking
  • - Contact information is missing or outdated
  • - The segment includes many leads who haven't opted in yet

Consider using a more targeted segment or collecting consent before messaging.

Exporting Suppressed Customers

You can export a list of suppressed customers to understand why they can't receive messages and take action to collect missing information.

Export Includes

  • - Customer name
  • - Email address (if any)
  • - Phone number (if any)
  • - Suppression reason

Best Practices

  • Use segments - Start with a targeted segment rather than selecting all customers
  • Check suppression first - Review the suppression preview before confirming any messaging action
  • Collect consent proactively - Ask for messaging consent during booking or check-in
  • Keep data clean - Regularly review and merge duplicate customer records