AI That Reaches Out First
Don't wait for customers to remember you. Your AI identifies opportunities—lapsed customers, churn risks, review candidates—and proactively reaches out with personalized messages.
Smart Timing, Personalized Messages
Unlike basic automation, AI-native outreach uses each customer's visit patterns to predict when they're overdue. Messages reference their history and preferences—because your AI has access to everything, not just a template.
Outreach Campaign Types
Rebooking
Re-engage customers who are overdue based on their personal visit patterns.
“Hi Sarah, it's been 6 weeks since your last cut. Ready to book your next appointment?”
Retention
Prevent churn by reaching out to valued customers showing signs of disengagement.
“Hi Emma, we've loved having you as a regular. Just wanted to say thank you!”
Review Requests
Ask satisfied customers for reviews at the perfect time—a few days after their visit.
“Hi Alex, hope you're enjoying your new color! If you have a moment, we'd love a review.”
Follow-Up
Check in after recent services to ensure satisfaction and catch issues early.
“Hi Jordan, how are you liking your facial from yesterday? Let us know if you have questions!”
How AI Outreach Works
AI Identifies Opportunities
Your AI analyzes customer data to find people who need outreach—overdue rebookings, churn risks, or recent visits ready for follow-up.
Personalized Message Generation
AI crafts a unique message for each customer, referencing their history, preferences, and last service.
Approval Queue (Optional)
Messages appear in Agent Hub for your review. Approve, edit, or reject before sending.
Automated Delivery
Approved messages are sent via the customer's preferred channel—email, SMS, or DM.
Key Features
Pattern-Based Timing
AI uses each customer's visit history to predict when they're overdue—not just a fixed number of days.
Memory-Powered Messages
Messages reference customer preferences, past services, and notes—true personalization.
Approval Control
Review every message before it sends, or let trusted messages go automatically.
Smart Frequency Caps
Never over-message customers. AI respects limits and marketing consent.
AI-Native vs Basic Automation
Bizily AI Outreach
- ✓Timing based on customer's personal visit pattern
- ✓Messages reference specific services and preferences
- ✓Churn probability calculated per customer
- ✓AI learns from your edits and approvals
Basic Automation
- ✗Fixed “30 days since last visit” rules
- ✗Generic templates with just name merge
- ✗Same rules for every customer
- ✗No learning or improvement over time
Getting Started
Pro Tip
Start with Rebooking campaigns—they have the highest ROI. Once you're comfortable with the workflow, enable Review Requests to build your online reputation.