Messaging
Channel Setup
Connect your messaging channels so customers can reach you wherever they are. Bizily centralizes conversations and lets AI assist across supported chat channels.
Available Channels
Instagram DMs
Connect your business Instagram account to receive and respond to DMs.
Setup Steps
- Go to Settings → Channels → Messaging
- Click 'Connect Instagram'
- Log in with your Instagram Business account
- Grant permissions for messaging
Requirements
- Instagram Business or Creator account
- Facebook Page linked to Instagram
WhatsApp Business
Send and receive WhatsApp messages through your business number.
Setup Steps
- Go to Settings → Channels → Messaging
- Click 'Connect WhatsApp'
- Verify your business phone number
- Complete WhatsApp Business verification
Requirements
- WhatsApp Business API access
- Verified business phone number
- Meta Business Manager account
SMS
Two-way SMS inbox with your own Twilio number. Send and receive text messages directly in your unified inbox.
Setup Steps
- Go to Settings → Channels → SMS
- Click 'Connect SMS' and enter your Twilio credentials
- Enter your Twilio phone number
- Copy the webhook URL to your Twilio console
Requirements
- Twilio account with Account SID and Auth Token
- SMS-enabled phone number in your Twilio account
- Customer phone number on file
LINE
Essential for Asia-Pacific. Connect your LINE Official Account.
Setup Steps
- Go to Settings → Channels → Messaging
- Click 'Connect LINE'
- Log in to your LINE Official Account
- Generate and enter your Channel Access Token
Requirements
- LINE Official Account (free tier works)
- Messaging API enabled
Facebook Messenger
Receive messages from your Facebook Page.
Setup Steps
- Go to Settings → Channels → Messaging
- Click 'Connect Messenger'
- Select your Facebook Page
- Grant messaging permissions
Requirements
- Facebook Page for your business
- Page admin access
Email inbox support is coming soon. Outbound email notifications are supported.
Setup Steps
- Coming soon
Requirements
- None yet — stay tuned
Multi-Channel Strategy
Why Connect Multiple Channels?
- Meet customers where they are: Some prefer Instagram, others WhatsApp or Messenger.
- Unified context: AI remembers conversations across your connected chat channels.
- Centralized workflow: Keep customer conversations in one place.
- Better response rates: Reach customers on their preferred channel.
Pro Tip
Start with Instagram and Messenger—they cover most customers. Add WhatsApp for international reach and LINE if you serve Asia-Pacific markets.