Messaging
Unified Inbox
Every conversation from every channel in one place. No more jumping between Instagram, WhatsApp, SMS, and email. Your AI manages them all.
Inbox Interface
Conversation List
- All conversations sorted by most recent
- Channel indicator (Instagram, WhatsApp, SMS, etc.)
- Unread count and last message preview
- Customer name and profile photo
Conversation Detail
- Full message history with timestamps
- AI responses clearly labeled
- Customer profile sidebar
- Quick actions (book, reschedule, etc.)
Finding Conversations
Filter by Channel
View only Instagram, WhatsApp, SMS, or other specific channels.
Search Messages
Find conversations by customer name, phone, or message content.
Filter by Status
See unread, AI-handled, or needs-attention conversations.
Priority Inbox
AI flags high-priority conversations that need your attention.
AI Status Indicators
Each conversation shows its current AI status:
AI Auto-Reply Active
AI is handling this conversation automatically
Needs Approval
AI wants to take an action but needs your OK first
Human Takeover
You've taken over—AI is paused for this conversation
AI Paused
Auto-reply disabled for this conversation
Quick Actions
From any conversation, you can:
Reply — Send a message manually (pauses AI)
Take over — Pause AI and handle conversation yourself
Resume AI — Let AI continue handling the conversation
Book appointment — Create a booking for this customer
View profile — See full customer history and details
Add note — Add internal notes about the conversation
Pro Tip
Use keyboard shortcuts for speed: R to reply,T to take over,↑/↓ to navigate conversations.