AI Responses
Your AI doesn't just respond—it understands, remembers, and learns. Here's how AI-native messaging handles customer conversations.
What Makes It AI-Native?
Competitors added chatbots to old software. Bizily was built with AI at the core. Your AI has full access to customer history, booking data, and business knowledge—because it's not bolted on, it's the foundation.
How AI Responds to Messages
Message Analysis
AI reads the message and understands the customer's intent—booking, question, complaint, or just chatting.
Context Retrieval
AI pulls relevant context: customer history, past bookings, preferences, and any notes you've added.
Knowledge Check
AI references your knowledge base for accurate info about services, pricing, policies, and FAQs.
Response Generation
AI crafts a natural response in your brand voice, following your personality settings.
Action Decision
If booking is needed, AI checks availability. If approval is required, it escalates to you.
What AI Can Do Automatically
Check Availability
Instantly see open slots and suggest times that work.
Book Appointments
Create bookings directly in the conversation.
Answer Questions
Respond to FAQs using your knowledge base.
Handle Reschedules
Process changes with customer confirmation.
AI That Learns
AITL Feedback System
Your AI learns from every interaction through our Agent-in-the-Loop (AITL) system.
Trust Levels
Control how much autonomy your AI has. Start cautious and increase trust as AI proves itself.
Read-only. Bizy suggests actions but approvals are required for any change.
Low-risk actions run automatically. Medium and higher-risk actions need approval.
Low and medium risk actions run automatically. High risk actions need approval.
Most actions run automatically. Critical actions still require approval.
Improving Response Quality
Pro Tip
Start at Trust Level 2 and move to Level 3 after a week if AI is performing well. Most businesses find Level 3 hits the sweet spot between automation and control.