Notification Templates
Customize the automated messages your customers receive for appointment reminders, confirmations, and follow-ups. Make every message match your brand voice.
Pro Feature
Custom notification templates are available on Pro and Premium plans. Solo and Starter plans use our beautifully crafted default templates.
Available Template Types
Confirmation
On bookingSent when a booking is created or confirmed
24-Hour Reminder
24h beforeRemind customers one day before their appointment
4-Hour Reminder
4h beforeA quick heads-up as the appointment approaches
1-Hour Reminder
1h beforeFinal reminder to help reduce no-shows
Cancellation
On cancelConfirm when a booking is cancelled
Reschedule
On rescheduleConfirm new date when a booking is moved
Post-Visit
After visitFollow up after the appointment
No-Show
After no-showReach out to customers who missed their appointment
Balance Reminder
On balance dueRemind customers about outstanding payments
Supported Channels
SMS
Fully CustomizableFully customize your SMS messages. Built-in character counter shows segment count to help manage costs.
Email templates use our professionally designed HTML format. Custom email templates are on our roadmap.
Available Variables
Use these placeholders in your templates. They'll be automatically replaced with real values when the message is sent.
Customer
{{customer_name}}→Jane Smith{{customer_first_name}}→Jane{{customer_phone}}→(555) 123-4567Booking
{{service_name}}→Haircut & Style{{appointment_date}}→Monday, January 20, 2026{{appointment_time}}→2:00 PM{{duration}}→45 minutes{{total_amount}}→$85.00{{balance_due}}→$50.00Business
{{business_name}}→Glow Studios{{business_phone}}→(555) 987-6543{{business_address}}→123 Main StStaff
{{staff_name}}→Sarah JohnsonLinks
{{booking_link}}→https://...{{cancel_link}}→https://...{{reschedule_link}}→https://...{{review_link}}→https://...{{payment_link}}→https://...SMS Character Limits
chars per segment (standard)
segments recommended max
chars total (3 segments)
Best Practices
Use first names for personalization
{{customer_first_name}} feels more personal than {{customer_name}} in casual messages.
Keep SMS messages short
Aim for 1-2 segments to reduce costs and improve deliverability.
Always include key info in reminders
Date, time, and service name are essential for reducing confusion.
End with your business name
Sign off with {{business_name}} so customers know who the message is from.
Include action links when relevant
Use {{reschedule_link}} in reminders so customers can easily make changes.
How to Customize Templates
Go to Settings
Navigate to Settings > Notifications > Message Templates
Select template type
Choose the notification type you want to customize
Edit and preview
Write your message, insert variables, and see the live preview
Back to Messaging
Overview of messaging features
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